Otherwise, ask your administrator to send you a new activation link.Ĭhoose your platform on the left for specific activation instructions. You may enroll your new device yourself using Duo's device management portal if self-service is enabled. If you get a new phone you'll need to re-activate Duo Mobile. I am using Microsoft Internet Explorer and the Duo Prompt does not display correctly.I am running iOS 10 and I am not able to install the current version of Duo Mobile from the App Store on my device.I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.I have stopped receiving push notifications on Duo Mobile.On the Enter your passcode screen, type in the passcode from the text you receive then click the "Verify" button. Press a key on your phone's numeric keypad to confirm login. You will receive a phone call stating “Press any key to login”. On the Setup completed screen, click the "Log in with Duo" button. On the Add another way to log in? screen, click the "Skip for now" link. When you receive confirmation of adding the new mobile phone number for SMS text messages or calls, click the "Continue" button to log in to the application with a passcode received via SMS text message or a phone call from Duo. Choose how you want to receive the code then enter the code to complete verification and continue. If your phone number and/or extension are not correct, click the "No, change it" link to go back and enter the number again.Ĭonfirm ownership: If the phone number you entered already exists in Duo as the authentication device for another user then you'll need to enter a code sent to that number by phone call or SMS text message to confirm that you own it. If your phone number (and extension) are correct click the "Yes, it's correct" button to continue. Verify that the phone number shown (and landline extension, if you entered one) is accurate: If your landline does not have an extension: Click the "Skip this step" link. If your landline has an extension: Enter the landline's extension on the Enter an extension screen then click the "Add extension" button. Click the "Add phone number" button to continue. If you are entering a landline phone number, check the "This is a landline phone" checkbox. On the Enter your phone number screen, select your country from the dropdown list then type your phone number. Setting up a Phone Number for Call or SMS Text Message Shared office phones and classroom phones cannot be used to verify your identity via Duo Security. The phone number option is suitable for mobile phones that can't run Duo Mobile or private office phones and landlines. Receive a one-time use passcode in an SMS text message or approve a login attempt with a phone call from Duo Security. Instead, click the "I have a tablet" link.ĭownload and install Duo Mobile on your tablet: If you're using Duo Mobile on a tablet (such as an iPad) with no phone service, don't enter a phone number on the Enter your phone number screen. Click approve on your mobile device to continue Multi-Factor Authentication. You will receive your first Duo Push to your mobile device. On the setup completed screen, click the "Log in with Duo" button to log in to Duo-protected applications with Duo Push or a Duo Mobile passcode. Upon successful set-up on your phone or tablet, you will receive a confirmation on your computer screen that Duo Mobile was added. When you receive confirmation on your computer screen that Duo Mobile was added click the "Continue" button.ĭuo Mobile Enrollment Confirmation and Application Login Open the Duo Mobile app and scan the QR code shown on your computer screen. Apple users: Apple App Store > Duo Mobile.Android users: Google Play Store > Duo Mobile.Click the "Send me a passcode" button or the "Or call my phone" link to confirm that you own the phone number entered.ĭownload and install Duo Mobile on your phone: If the phone number you entered already exists in Duo as the authentication device for another user you'll need to confirm ownership of the phone number. If the phone number is incorrect, click the "No, change it" link to go back and re-enter your phone number. If the phone number is correct, click the "Yes, it's correct" button to continue. Click the "Add phone number" button.ĭouble-check that you entered your phone number correctly: Select your country from the Country code dropdown list then type your mobile phone number.
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